Gaya APA
Tjiptono, Fandy. (2005).
Prinsip-prinsip totak quality service [TQS] : Fandy Tjiptono (ed. 5).
Yogyakarta:
ANDI.
Gaya Chicago
Tjiptono, Fandy.
Prinsip-prinsip totak quality service [TQS] : Fandy Tjiptono.
ed. 5
Yogyakarta:
ANDI,
2005.
Buku.
Gaya MLA
Tjiptono, Fandy.
Prinsip-prinsip totak quality service [TQS] : Fandy Tjiptono.
ed. 5
Yogyakarta:
ANDI,
2005.
Buku.
Gaya Turabian
Tjiptono, Fandy.
Prinsip-prinsip totak quality service [TQS] : Fandy Tjiptono.
ed. 5
Yogyakarta:
ANDI,
2005.
Buku.